Returns & Refunds

14 Day Easy Returns

Changed your mind? Email contact.datumsupply@gmail.com within 14 days of delivery with your order number to request a return. We’ll provide the return instructions.

For change-of-mind returns, pieces must be unused, unworn, in original condition and packaging, with proof of purchase. You pay return postage. Use a tracked service and keep your postage receipt.

Once the return has been received and checked, eligible items are refunded to the original payment method. Original delivery charges are not refunded for change-of-mind returns. For another size, request a return and place a new order.

Damaged Or Faulty Pieces

If your piece arrives damaged or develops a fault, contact us with your order details and a description of the problem. Photos are helpful where available. We’ll assess the issue and arrange the appropriate refund, replacement or repair under Australian Consumer Law.

Datum covers reasonable return postage for confirmed faulty or damaged products. Contact us before posting so we can arrange a return method, or retain receipts for reimbursement. The unworn and original-packaging conditions apply only to change-of-mind returns.

The 14-day change-of-mind window does not limit your rights under Australian Consumer Law. Those rights apply independently of this policy.