DATUM accepts refunds on eligible items in accordance with the policy below.
Refunds are accepted within 30 days of delivery.
To be eligible for a refund:
Items must be unused, unworn, and in original condition
Items must be returned in original packaging
Proof of purchase is required
Items that do not meet these conditions may be refused.
The following items are not eligible for refunds:
Items showing signs of wear, damage, or alteration
Final sale items (where stated at time of purchase)
Returns requested outside the 30-day window
To request a refund, contact us at:
contact.datumsupply@gmail.com
Once approved, return instructions will be provided.
Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
If an item is faulty or incorrect, DATUM will cover return shipping
Once your return is received and inspected:
Approved refunds will be issued to the original payment method
Refunds are processed within 3–5 business days
Your bank or payment provider may take additional time to post the funds
If you receive a faulty or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or refund.
We do not offer direct exchanges. If you require a different item or size, please return the original item for a refund and place a new order.
For refund enquiries:
contact.datumsupply@gmail.com